Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

If the item is being returned due to customer disatisfaction, customer ordered incorrect item or any other reason, returns are taken, however return shipping is the responsibility of the customer.  Any breakage would be customer's responsibility, as it is ours on the outbound shipment.

If breakage occurs, we must claim with the carrier.  We will send a replacement at no cost, however s proof is required by customer.  Either when you accept the package you not down with carrier of any damages.  Or you can e-mail us a picture of the damages also. 

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Due to goods being in more than one location, it can take up to 24hours upon receipt of order to ship out your goods irrespective of shipping service.  However on most orders, it will ship out next day if received before noon (CST).